Common Questions
Everything you need to know about ordering
Ordering
If you want custom items just for the bar, cocktail napkins, dog head drink stirrers, and a customized frosted cups, go with the Bar Package.
If you want favors for guests to take home (tote bags, matchboxes, and coozies), the Goodies Package is for you.
If you want both, the Full Celebration Set saves you money and gives you a cohesive look across every touchpoint of your wedding day.
Yes. You can add individual items during checkout or reach out to us after placing your order. If your order hasn't entered production yet, we can usually accommodate additions. Email us as soon as possible so we can keep everything on the same timeline.
No. Once you place your order, we'll follow up with a short questionnaire. You'll tell us your preferences for style, colors, and text — and we'll handle the rest. If you're unsure about something, just leave a note and we'll present you with options during the proof stage.
Changes to product type or quantity need to be requested within 24 hours of placing your order. After that, our illustrators get to work and we can no longer adjust what was ordered. That said, you can cancel your order at any point before you approve your proof if you are not happy with the art direction as that is our 100% Happiness Guarantee, so we'll issue a full refund. Once you give written approval, your order moves into production and can't be changed or canceled.
Once your order ships, you'll receive a tracking number by email. If you haven't received one and your expected window has passed, email us at hello@ineverychapter.com and we'll look into it.
Contact us immediately with photos of the damage or error. We'll reprint and reship at no charge. We stand behind our products.
Check with neighbors and any building mailrooms first. If it's still missing 48 hours after the marked delivery date, email us and we'll file a claim with the carrier and work on a resolution with you.
Because every order is custom-made for you, we don't accept returns or exchanges. Before that point, our 100% Happiness Guarantee covers you: we'll revise until you're satisfied, and if we can't get there, you can cancel for a full refund. Once your proof is approved and your order goes to print, we're not able to resell or reuse it.
That said, if something arrives damaged, misprinted, or doesn't match your approved proof, we'll reprint and reship at no charge. Just send us a photo within 7 days of delivery and we'll make it right.
Design Process
Every product in your set is illustrated individually by the same artist, so the look is cohesive without feeling copy-pasted. Think of it as one story told across multiple objects: your dog might be shown from a slightly different angle on the tote than on the napkin, or framed differently on the cup than on the coozie. The details shift, but the style, the personality, and the feeling stay consistent throughout. It's the difference between a set that looks designed and one that looks templated.
After you place your order and submit your dog photos, our illustrators get to work on a custom portrait. Within a few business days, you'll receive a digital proof showing the illustration and mockups of your products. You can request as many revisions as you need, we won't move to production until you're completely happy with how everything looks.
Yes, that's our 100% Happiness Guarantee. Our illustrators study your photos carefully to capture your dog's specific markings, coloring, fur texture, and personality, not a generic dog that sort of looks like yours. If the first proof doesn't feel right, we revise until it does.
It means we don't stop revising until the portrait genuinely looks like your dog. We're not handing you a template with a dog-shaped silhouette and a color swap. Every illustration is drawn from your photos by a real artist. If you're not satisfied that it looks like your pet, we'll keep working.
Once you formally approve your proof, we move into production. Changes after that point may not be possible and could delay your order. We strongly recommend taking your time during the revision stage, there's no rush and no limit on changes before approval.
Send us the best photos you have and leave a note describing what makes your dog distinctive: an unusual coat pattern, one floppy ear, a distinctive facial feature. Our artists work from multiple reference photos and take notes seriously. The more context you give us, the better the result.
Send 3 clear photos showing your dog's face and body from different angles. Natural light works best. Avoid heavily filtered photos or shots where the face is obscured. A front-facing photo and a 3/4 angle shot together give our illustrators the most to work with.
After checkout, you'll receive a follow-up email with a link to a short form. You'll upload your photos there along with your customization preferences (names, date, text, color palette). If you have trouble with the form, just reply to the order confirmation email and attach everything directly.
Yes. You choose all the text: the wording, the font style, everything. Popular options include "Cheers from [Dog's Name]," your names and wedding date, or a short phrase that means something to you. If you're not sure what to put, we'll make suggestions based on what's worked well for similar weddings.
Always. We never send anything to print without your written approval. You'll review digital mockups showing exactly how your portrait and text will appear on each product.
We can illustrate multiple dogs on the same products. There's an additional fee per extra pet since each animal is hand-drawn separately. Let us know in your order notes or questionnaire and we'll confirm pricing before starting.
We illustrate any pet: cats, horses, bunnies, whatever you love. Every portrait is hand-drawn specifically for you.
Timeline
For packages, from order to delivery: typically 4-5 weeks; however, it can go up to 10 to 12 weeks depending on how long it takes for revision rounds in proofing. That includes illustration time, revision rounds, printing, and shipping. We recommend ordering at least 3 months before your wedding to have a comfortable buffer.
The bar sign has a faster turnaround than our packages. From order to delivery, expect approximately 4 weeks, that includes illustration, your proof and any revisions, production, and shipping. We recommend ordering at least 4 weeks before your wedding date. If you're cutting it close, contact us and we'll check current availability.
Yes. Our packages (Bar Package, Goodies Package, Full Celebration) typically take 6–12 weeks from order to delivery depending on revision rounds. Individual items like the Custom Dog Bar Sign are faster, about 4 weeks end to end. If you're ordering both, the package timeline applies to everything, so plan around that.
At least 10–12 weeks before your wedding. The timeline breaks down as: 5–7 days for illustration, 2–3 days for proofing, and 4–5 weeks for production and shipping. The more buffer you have, the more relaxed the proofing process is. If you're under 10 weeks out, reach out before ordering as we may be able to accommodate with rush processing.
Rush processing is available at checkout. It moves you to the front of the illustration queue and ships express. Email hello@ineverychapter.com if you need an exact timeline before ordering.
Once you approve your proof, production takes approximately 2 weeks. Shipping time is additional.
Standard shipping can take 4 - 5 weeks. Expedited options are available at checkout. We ship to the United States.
Our products are crafted by specialist makers we've carefully selected: chosen for the quality of their materials, the precision of their printing, and the care in their finish. Items ship directly from production to your door.
Currently we ship within the US only. If you're international and interested in ordering, email us and we'll see what we can arrange.
We can't make a hard guarantee due to variables outside our control (shipping carrier delays, etc.), but we build our timelines to deliver well before your date. If you're cutting it close, let us know and we'll flag any concerns upfront.
Customization
After checkout, you'll complete a short questionnaire covering: dog photos, your names, wedding date, any custom text, color palette preference, and any special notes. The more detail you give, the smoother the process.
It's a way to see your dog illustrated across three actual wedding items before committing to a full package. For $35, our artist creates three custom illustrations of your dog and shows them placed on a canvas tote, a cocktail napkin, and a drink stirrer. You'll receive everything by email within 3 business days.
Yes. The $35 is credited in full toward any package: The Bar Package, The Goodies Package, The Full Celebration. You'll receive a discount code after your mockup is delivered. It applies automatically at checkout.
The mockup includes a canvas tote, a cocktail napkin, and a drink stirrer. These give you a clear sense of how the illustration translates across different product types and formats.
After checkout you'll receive a link to upload a clear photo of your dog along with any style notes. Your artist gets to work and sends your mockup by email within 3 business days. One revision round is included. When you're ready to order, apply your discount code at checkout.
The mockup is yours regardless. The $35 credit is simply there if you decide to move forward. There's no pressure and no expiration.
Yes, we are sorry to hear that and it's something we feel honored to help with. A number of couples have included dogs they lost before the wedding, it's one of the most meaningful things we do. Just let us know in the design form, and we'll treat the portrait with the same care as any other. If you have good photos, we can work from them. If the photos aren't great, tell us what they looked like and we'll do our best to get it right.
Still Have Questions?
We respond within one business day.